This page forms the Delivery Methods & Timing associated with booking bus tickets, tours, and hotel rooms (each a 'Product') listed on our website http://www.supernice.com.my/. We encourage you to review this information carefully to understand how you will receive your bookings and plan your travel accordingly. By ordering any of our Products, you agree to be bound by these terms.

1. Electronic Ticket Delivery

1.1 Bus Tickets: Upon successful booking and payment confirmation, electronic tickets will be delivered to the email address provided during the booking process. Users can also access their electronic tickets through their Super Nice account booking management.

1.2 Hotel Room Bookings: Confirmation of hotel room bookings will be sent electronically to the email address provided during the booking process. Users can expect to receive their booking confirmation shortly after completing the reservation.

1.3 Tour Bookings: For tour bookings, electronic tickets will be provided upon completion of the booking process. These tickets will contain all relevant details of the tour, including date, time, meeting point, and any other necessary information.

2. Delivery Timing

2.1 Bus Tickets: Electronic tickets for bus bookings will be delivered immediately upon successful payment confirmation. Users should ensure they provide a valid email address during the booking process to receive their tickets promptly.

2.2 Hotel Room Bookings: Confirmation of hotel room bookings will typically be sent via email within a few minutes of completing the reservation. In some cases, it may take up to 24 hours to receive the confirmation, depending on the hotel's processing time.

2.3 Tour Bookings: Electronic tickets for tours will be available for download and/or sent via email immediately upon completing the booking process. Users should check their email or Super Nice account booking management for the ticket shortly after making the order.

3. Physical Delivery (Optional)

In certain cases, users may request physical delivery of tickets. This option may be available for users who prefer to receive printed copies of their tickets or vouchers via mail or courier service

4. Special Considerations

4.1 Users should ensure that the email address provided during the booking process is accurate and accessible to receive electronic tickets, vouchers, or booking confirmations promptly.

4.2 It is the responsibility of the user to review all details provided in the electronic tickets, vouchers, or booking confirmations for accuracy. Any discrepancies should be reported to Super Nice customer support immediately for resolution.