This policy outlines the terms and conditions regarding refunds for bus tickets, tours, and hotel room bookings made through our Website. By using our services, you agree to abide by the refund policy outlined below.

1. Cancellation and Refunds

1.1 Bus Tickets:

Refunds for bus tickets are subject to the cancellation policies of the respective transportation service providers. Users may be eligible for a full or partial refund depending on the timing of the cancellation and the policies of Super Nice. Please note that some bus tickets may be non-refundable or have limited refund options. Users are responsible for reviewing the cancellation policy before making a booking. To request a refund for a bus ticket, users must contact Super Nice customer support at enquiry@supernice.com.my and provide relevant booking details.

1.2 Hotel Room Bookings:

Refunds for hotel room bookings are subject to the cancellation policies of the respective hotels. Users may be eligible for a full or partial refund depending on the timing of the cancellation and the policies of the hotel. Please note that some hotel room bookings may be non-refundable or have specific cancellation deadlines. Users are responsible for reviewing the cancellation policy before making a booking. To request a refund for a hotel room booking, users must contact Super Nice customer support at enquiry@supernice.com.my and provide relevant booking details.

1.3 Tour Bookings:

Refunds for tour bookings are subject to the cancellation policies of the respective tour operators. Users may be eligible for a full or partial refund depending on the timing of the cancellation and the policies of the tour operator. Please note that some tour bookings may be non-refundable or have specific cancellation deadlines. Users are responsible for reviewing the cancellation policy before making a booking. To request a refund for a tour booking, users must contact Super Nice customer support at enquiry@supernice.com.my and provide relevant booking details.

2. Processing of Refunds

2.1 Refunds will be processed using the original method of payment. Please allow a reasonable amount of time for the refund to be processed and reflected in your account.

2.2 Super Nice reserves the right to deduct any applicable fees or charges from the refund amount, including cancellation fees imposed by transportation service providers, hotels, or tour operators.

3. Special Circumstances

In certain circumstances, such as natural disasters, strikes, or other unforeseen events, Super Nice may offer refunds or alternative arrangements at our discretion. We will strive to communicate any changes or disruptions to your travel plans as promptly as possible.

4. Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with canceling a booking, please contact Super Nice customer support at enquiry@supernice.com.my. Our dedicated team is here to help you with any inquiries you may have.

5. Changes to Refund Policy

Super Nice reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage users to review this policy periodically for any updates. Thank you for choosing Super Nice. We appreciate your trust in us for your travel needs.